Hardware Maintenance

Category: IT Outsource 233

POTOCO provides hardware maintenance to our customers’ critical systems. Covered by our hardware maintenance service, if the customers find there is a problem with the system they can contact POTOCO for troubleshooting and identify the cause of the problem. If the problem cannot be fixed through telephone or email, our engineers will visit customer site to examine and fix.

Once the hardware or a component, for example the power supply or hard disk, is certified as failed, it will trigger the Hardware Replacement process. POTOCO will ship the replacement item to the customer site, with the addition of an onsite engineer for parts replacement, installation and configuration restoration, and to resume the system to operate normally.

hardware maintenance


Depends on customer requirements, the following coverage of services are available:

  • 7 x 24, 4 hours response
  • 8 x 5, 4 hours response
  • 8 x 5, next business day response
Product Support

The following products are supported by our Hardware Maintenance program:

Brand Model
  • Catalyst 4500 series
  • Catalyst 3850 series
  • Catalyst 3750 series
  • Catalyst 2960 series
  • Catalyst 3560 series
  • Cisco ASA 5505, 5510
  • 1800 series router
  • 2800 series router
  • S5500 series switch
  • S5120 series switch
  • S5100 series switch
  • DL380 series server
  • DL360 series server
  • DL320 series server
  • EX4200 series switch
  • EX2200 series switch
  • SSG series firewall
  • SRX series firewall

Please call us at 2117-9474, sales@potocohk.com or leave a message for enquiry.


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