Network Troubleshooting Service

Category: Network 58

POTOCO’s Network Troubleshooting Service helps your company to identify network problems which affect the services such as email, applications, Internet, etc.

We provide ad-hoc support sevices for existing or new customers who has an immediate need of experienced network enginners to troubleshoot, identify and solve the network problem.

 

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The flow of network troubleshooting service is briefly described as below:

  • Call our sales hotline for network troubleshooting service when your existing IT vendor cannot help
  • Describe your problems and symptoms
  • Ask for a quotation for the service. Usually the service will be charged on a man day basis
  • Agree on service charge and scope of service
  • Provide remote access to our network engineer, if applicable, for troubleshooting; or the network engineer will visit the customer’s office at the earliest possible time
  • Perform network troubleshooting
  • Identify network problems and fix them if they are configuration issues on network devices such as firewall, routers, switches
  • Inform the customer to replace the hardware if it is found a device failure problem
  • Loan a switch, router, or firewall to the customer(separately charged) if the customer cannot replace a failed hardware
  • Restore or re-configure the hardware to resume to original settings
  • Recommendations to the customer

If you are facing a network problem and seeking immediate help to resolve it, please contact us at once at 2117-9474, sales@potocohk.com or leave a message and let us help.

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