SME IT Support Service

 

5 Reasons Why You Need IT Support Services

In today’s world, technology is an essential part of any business. From managing customer data to keeping your website up and running, technology is everywhere. That’s why it’s important to have a reliable IT support service that can help you with all your technology needs.

Here are five reasons why you need IT support services:

Expertise: IT support services have the expertise and knowledge to handle any technology-related issues that may arise in your business. They can help you with everything from setting up new hardware and software to troubleshooting problems.

Cost-effective: Outsourcing your IT support services can be more cost-effective than hiring an in-house team. You’ll only pay for the services you need, and you won’t have to worry about the costs associated with hiring and training new employees.

Increased productivity: With IT support services, you can focus on running your business while they take care of your technology needs. This can help increase productivity and efficiency in your business.

24/7 support: IT support services are available 24/7, so you can get help whenever you need it. This is especially important if you have customers or clients in different time zones.

Peace of mind: With IT support services, you can have peace of mind knowing that your technology needs are being taken care of by experts. You won’t have to worry about downtime or lost data, which can be costly for your business.

In conclusion, having reliable IT support services is essential for any business that wants to stay competitive in today’s digital world. With their expertise, cost-effectiveness, increased productivity, 24/7 support, and peace of mind, IT support services are a must-have for any business owner.

In Potoco, we provide different models of supporting to suit our customers’ need and below are some very popular schemes:

MONTHLY BASE

  • Fixed monthly amount
  • Unlimited on-site and remote support
  • Supported by one dedicated IT engineer and one backup IT engineer
  • Covers PC, server, network equipment, basic network security, email and basic office software support

As an example, a SME with 10-20 PC users, one server, one NAS, basic network switches and a firewall, and the users are using Microsoft 365 for email, the monthly fee would be around HKD3,000 to 4,000.

TOKEN BASE

  • Customer buys token and request support on a demand basis
  • Token deducted based on number of hours supported
  • Supported by one dedicated IT engineer and one backup IT engineer
  • Covers PC, server, network equipment, basic network security, email and basic office software support

 

Please call us at 2117-9474, sales@potocohk.com or leave a message for more information.